Privacy Policy

1. Scope & Acceptance

This Privacy Policy explains how Shine Wills (“we”, “us”, “our”) collects, uses, discloses, and protects information when you visit or make a purchase on our website and when you contact us via WhatsApp, email, or other channels.

2. Definitions

• Personal Data: any information that identifies or can reasonably identify an individual (name, email, phone, address).
• Service Data: order details, product preferences, and transaction records.
• Site: the Shine Wills website and associated pages or apps.

3. What Data We Collect

We collect information you provide directly and information collected automatically:

a. Information you provide

• Name, email address, delivery address, phone number (for orders and delivery).
• Payment details required to process orders (note: payment processing may be handled by third-party providers; we do not store full card details).
• Messages you send via WhatsApp, contact forms, reviews, or customer support.

b. Information collected automatically

• IP address, device and browser information, pages visited, and browsing behavior on our site (via cookies and similar technologies).
• Analytics and aggregated usage data to improve our services.

4. How We Use Your Data

• To process and fulfill orders, deliver products, and handle returns or refunds.
• To communicate with you about orders, promotions, support, and account updates.
• To improve our product offerings, website experience, and marketing.
• To detect and prevent fraud and ensure security of our services.

5. Legal Basis (if applicable)

Where required by law, our lawful bases for processing personal data include consent, performance of a contract, compliance with legal obligations, and our legitimate interests (e.g., fraud prevention, service improvement).

6. Cookies & Similar Technologies

We use cookies, local storage, and analytics tools to operate the site, remember preferences, and analyze site use. You can manage cookie preferences through your browser settings. Blocking certain cookies may affect site functionality.

7. Sharing & Disclosure

We may share personal information with:

• Service providers that help operate the site, process payments, and deliver orders (e.g., payment gateways, delivery partners).
• Third-party analytics and advertising partners (only for aggregated and non-identifying uses unless you consent).
• When required by law, to respond to lawful requests or to protect our rights.

We do not sell your personal data to third parties.

8. Third-Party Links & Services

Our site may contain links to third-party websites (e.g., payment processors, social platforms). We are not responsible for the privacy practices of those sites. Please review their privacy policies.

9. Security

We implement reasonable administrative, technical, and physical measures to protect data. However, no security system is impenetrable — absolute security cannot be guaranteed. If a breach occurs, we will act in accordance with applicable laws.

10. Data Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.

11. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing or request data portability. To exercise these rights, contact us at the address below.

12. Children

Our site is not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from children without parental consent.

13. Changes to This Policy

We may update this policy from time to time. We will post the updated policy with a new effective date. Continued use of our services after changes indicates acceptance.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

• ShineWills
• Email: info@shinewills.com
• Phone/WhatsApp: +94777671496