Terms & Conditions

Last Updated: 26 July 2026

Terms & Conditions

These Terms & Conditions govern your use of the Shinewills website and the purchase of our products and services. By accessing or using our website, you agree to these Terms & Conditions.

1. About Us

Shinewills (Pvt) Ltd is a Sri Lankan company providing:

Indoor and outdoor plants
Fresh flowers and floral arrangements
Garden equipment
Plant rental services
Plant maintenance
Landscaping and related green solutions

2. Use of Our Website

By using this website, you agree to:

Provide accurate and complete information.
Use the website only for lawful purposes.
Not interfere with the security or operation of the website.
Not misuse or attempt unauthorised access to our systems.

3. Orders

Placing an order constitutes an offer to purchase.

Shinewills reserves the right to:

Accept or reject any order.
Cancel orders due to pricing errors, stock availability, or suspected fraudulent activity.
Contact customers to verify order information when necessary.

4. Pricing

All prices displayed on the website are in Sri Lankan Rupees (LKR) unless otherwise stated.

Prices may change without prior notice.

Promotions and discounts are subject to their respective terms.

5. Payments

Payments are securely processed through PayHere and other authorised payment providers.

Shinewills does not store customers’ credit or debit card information.

Orders will only be processed after successful payment confirmation unless otherwise agreed.

6. Delivery

Delivery times displayed on our website are estimates only.

Delivery schedules may vary due to:

Weather conditions
Traffic
Public holidays
Product availability
Circumstances beyond our reasonable control

We will make every reasonable effort to deliver orders within the agreed timeframe.

7. Plant Care

Live plants are natural products.

Once delivered, their long-term health depends on proper watering, lighting, environmental conditions, and ongoing care.

Shinewills cannot be held responsible for deterioration resulting from improper care after delivery.

8. Plant Rental & Maintenance Services

Service agreements for plant rental, maintenance, and landscaping are governed by individual quotations or contracts.

Any service-specific terms stated in those agreements shall take precedence over these website Terms & Conditions.

9. Returns & Refunds

Returns and refunds are governed by our Refund Policy, which forms part of these Terms & Conditions.

10. Intellectual Property

All content on this website, including:

Logos
Images
Product photographs
Text
Graphics
Designs

is the property of Shinewills (Pvt) Ltd unless otherwise stated.

No material may be copied, reproduced, or distributed without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Shinewills (Pvt) Ltd shall not be liable for any indirect, incidental, consequential, or special damages arising from:

Use of this website
Purchase of our products
Delayed deliveries
Temporary website interruptions

Our total liability shall not exceed the value of the relevant order.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

13. Changes to These Terms

Shinewills reserves the right to update these Terms & Conditions at any time.

Any amendments will be published on this page together with the revised “Last Updated” date.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

15. Contact Us

Shinewills (Pvt) Ltd

Email: info@shinewills.com

Website: www.shinewills.com

Colombo, Sri Lanka

Shinewills

Shinewills

Terms & Conditions