Last Updated: 26 July 2026
At Shinewills (Pvt) Ltd (“Shinewills”, “we”, “our”, or “us”) , we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.shinewills.com , place an order, request a quotation, or use our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Order Information
When you place an order, we collect information relating to:
Products ordered
Delivery instructions
Order history
Transaction details
Payment Information
Payments made through our website are securely processed by PayHere and other authorised payment providers.
Shinewills does not store your credit card, debit card, or banking details. Payment information is securely handled by our payment gateway provider in accordance with applicable security standards.
Technical Information
We may automatically collect:
IP address
Browser type
Device information
Operating system
Website usage information
Cookies and similar technologies
How We Use Your Information
Your information is used to:
Process and fulfil your orders
Deliver flowers, plants, and garden products
Arrange plant rental and maintenance services
Respond to enquiries and quotation requests
Provide customer support
Send order confirmations and delivery updates
Improve our products and services
Personalise your shopping experience
Detect fraud and maintain website security
Comply with legal obligations
With your consent, we may also send promotional offers, newsletters, and information about new products and services. You may unsubscribe at any time.
Sharing Your Information
We respect your privacy.
We do not sell, rent, or trade your personal information.
Your information may only be shared with trusted third parties where necessary to operate our business, including:
Payment gateway providers (such as PayHere)
Delivery partners
Courier services
IT service providers
Website hosting providers
Government or legal authorities where required by law
All service providers are expected to maintain appropriate security and confidentiality standards.
Cookies
Our website uses cookies to:
Improve website performance
Remember your preferences
Analyse website traffic
Enhance your browsing experience
You may disable cookies through your browser settings. However, some features of our website may not function properly.
Data Security
Shinewills takes reasonable technical and organisational measures to protect your personal information from:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
Although we employ industry-standard security measures, no online transmission or electronic storage system can be guaranteed to be completely secure.
Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Update your information
Request deletion of your information (where legally permissible)
Withdraw marketing consent
Requests can be submitted using the contact information below.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage users to review their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised Last Updated date.
