Refund Policy

Last Updated: 26 July 2026

Thank you for choosing Shinewills (Pvt) Ltd. We are committed to providing high-quality flowers, plants, garden equipment, and professional green solutions. Your satisfaction is important to us, and this Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Returns

We accept return requests within 7 days of the delivery date for eligible products.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned with its original packaging where applicable.
• Proof of purchase or order confirmation must be provided.

 

2. Non-Returnable Products

Due to the nature of our products, the following items cannot be returned or refunded unless they are received damaged or incorrect:

• Fresh flowers and bouquets
• Live plants damaged due to improper care after delivery
• Custom floral arrangements
• Personalised products
• Gift vouchers or gift cards
• Clearance or promotional items

 

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 24 hours of delivery by contacting our customer support team and providing photographs of the product.

After review, we will arrange one of the following, depending on the circumstances:

• Replacement of the product
• Exchange
• Full or partial refund

 

4. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to your original payment method through PayHere or the original payment provider.

Please note that processing times may vary depending on your bank or payment provider.

Shipping or delivery charges are generally non-refundable unless the return is due to our error.

 

5. Exchanges

Eligible products may be exchanged within 7 days of delivery, subject to product availability.

Customers wishing to exchange an item should contact our customer support team before returning the product.

 

6. Plant Rental & Maintenance Services

Monthly plant rental, maintenance services, landscaping services, and garden maintenance are service-based agreements.

Payments made for completed services are generally non-refundable unless otherwise stated in a written agreement between Shinewills (Pvt) Ltd and the client.

 

7. Cancellation of Orders

Orders may be cancelled before they are dispatched.

Orders cancelled after dispatch may be subject to delivery charges or handling fees.

Custom-made floral arrangements and special orders cannot be cancelled once production has commenced.

 

8. Contact Us

If you have any questions regarding this Refund Policy, please contact:

Shinewills (Pvt) Ltd

Email: info@shinewills.com

Website: www.shinewills.com