Terms & Conditions

1. Definitions

“We”, “us”, “ShineWills”: ShineWills, the operator of this website.
“You”, “Customer”: any person using the website or placing an order.

2. Orders & Payment

• All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders.
• Prices shown include applicable taxes unless stated otherwise. Delivery charges may apply.
• Payment is processed via third-party providers. By placing an order you represent that you are authorized to use the chosen payment method.

3. Products & Substitutions

Flowers and plants are natural products; appearance may vary from images. If a specific item is unavailable, we may provide a similar-quality substitute of equal or greater value. We will notify you if a substituted product differs significantly.

4. Delivery

• Delivery times are estimates. Factors such as weather or stock shortages can affect delivery.
• Ensure recipient details are accurate; we are not responsible for failed delivery due to incorrect information.
• If the recipient is unavailable, we may leave the delivery at a safe location or attempt re-delivery; additional fees may apply.

5. Returns, Refunds & Claims

Because flowers and plants are perishable, returns are limited. Refunds or replacements may be provided where:

• The item is damaged on arrival.
• An incorrect product was delivered.

To make a claim, contact us within 24 hours of delivery with order details and clear photos. We will review and respond promptly.

6. User Responsibilities

When using our site you agree not to:

• Use the site for unlawful activities or to post harmful content.
• Attempt to access restricted areas or extract data without permission.
• Place fraudulent orders or misuse promotions.

7. Intellectual Property

All content on this website (logos, images, text, design) is owned or licensed by Shine Wills. You may not reproduce or use our content without permission.

8. Limitation of Liability

To the maximum extent permitted by law, Shine Wills is not liable for indirect, incidental, or consequential losses arising from use of the website or products. Our liability for direct losses is limited to the value of the order.

9. Privacy

Our Privacy Policy explains how we collect and use your data. By using our services you consent to such processing.

10. Changes & Termination

We may update these terms at any time; changes take effect when posted. We may suspend or terminate access to the service for violations of these terms.

11. Governing Law

These Terms are governed by the laws of [GOVERNING JURISDICTION]. Any disputes will be subject to the courts of that jurisdiction.

Contact Information

If you have questions about these Terms, contact us before placing an order.